# Fees for Support and Services

Open Dental Software's only upfront cost is the first month of support fees. Fees vary depending on number of locations, number of providers, and any additional functionality required. Monthly support fees include:

- The software.
- Updates as they are released.
- Phone, chat, and email technical support with our experienced techs (up to two specific issues per call).

After the initial contract, fees automatically continue on a month to month basis. Most users remain on the support plan so that they can continue to receive new version updates and telephone support.

Data conversion from other software is not included. See [Data Conversion](/content/site/conversions.html) for fees.

## Software License & Support Fees

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| **Service Description** | **Country** | **Fee (USD)** | **Contract** | **Details** |
| **Open Dental Software License and Support** | United States | Initial Rate:<br>$199/month/location or office | 12 months | Covers all computers per location or office for up to 3 providers.<br>Mobile treatment units are each treated as one physical location for billing purposes. <br>Customer hosts the program locally or manages hosting it remotely (Self-Hosted).<br>The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month.<br>Offices which started at an initial rate of $179 (prior to February 2nd, 2026) will keep that rate for the entire initial 12 month period, rather than $199. |
| Reduced to a lower rate after 12 consecutive months<br>Current Reduced Rate: $149/month/location | month<br> to<br> month |
| [Canada](/content/site/canada.html) | Initial Rate:<br> $164/month/location or office | 12 months | Covers all computers per location or office for up to 3 providers.<br>Mobile treatment units are each treated as one physical location for billing purposes. <br>The Current Reduced Rate is defined as the fee published on the day the office reaches the 13th month.<br>Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.<br>Offices which started at an initial rate of $145 (prior to February 2nd, 2026) will keep that rate for the entire initial 12 month period, rather than $164. |
| Reduced to a lower rate after 12 consecutive months<br>Current Reduced Rate: $137/month/location | month<br> to<br> month |
| Other Countries | $89/month/location or office | 12 months | Covers all computers per location or office for up to 3 providers. Support is handled through email and telephone. <br> See [Foreign Countries](/content/site/countries.html).<br> (Other than United States and Canada. See [Caribbean](/content/site/caribbean.html) for disambiguation). |
| Developing Countries | Free | N/A | Support is limited. See [Foreign Countries](/content/site/countries.html) for a list of other people who offer support. <br>(India, Kenya, Cambodia, etc.) |
| **Open Dental Cloud** | United States | See [Open Dental Cloud](/content/site/opendentalcloud.html) for pricing. | 12 months | Customers may switch to Self-Hosted at any time instead without penalty. |
| **Medical Software Integrations and Institutional Users** | All | $110/month/FTE provider | N/A | Includes integration and installation. Call our support line for details regarding available integration options. |
| **More than 3 providers per office or location**<br> (not counting hygienists) | All except Developing Countries | $20/month/provider | N/A | If you call us for special consideration, multiple part-time providers can be considered as the sum of their full-time equivalency. |
| **Enterprise** | All |  |  | Pricing is the same as for smaller groups, but there are volume discounts (see [Discounts](/content/site/fees.html#Discounts/index.html) below). For implementation options see [Multiple Locations](/content/site/multiplelocations.html) or call and ask for the Implementation Team for customized advice. |
| **Dental Schools** | All | Free | N/A | Includes any dental school, hygiene school, or dental assisting school. Includes clinics that have multiple significant and constant student rotations, such as certain community public health clinics. Also includes any adjunctive faculty clinics that are located on a school premises. |

## Additional Services

Support is required when signing up for, scheduling, or purchasing any of the additional services below. For all services (except Integrated Texting and eRx) you must remain on support while using the service.

|     |     |     |     |     |
| --- | --- | --- | --- | --- |
| **Service Description** | **Fee (USD)** | **Contract** | **Details** |
| **Conversions** (Data, Image, Splits and Merges) | See [Conversion Fees](https://opendentalsoft.com:1943/ConversionList/ConversionList.aspx) for the cost of the data conversion from each software. <br>See [Conversions](/content/site/conversions.html) for the cost of additional conversion services. | N/A |  |
| **eServices** |
| ODTouch | $85/month/location. Includes up to 4 devices. <br>$20/month/each additional device. | month<br> to<br> month | See [ODTouch](/content/site/odtouch.html)<br>Only available for US offices.<br>Not included in the eServices Bundle. |
| Mass Email | $8/month/location <br>- Access fee only. Email campaign charges are billed via Mailchimp. <br>- Access fee is only charged if an email campaign was sent for the integrated audience or email addresses were uploaded. | month<br> to<br> month | See [Mass Email](/content/site/massemail.html)<br>Upload patient email lists to Mailchimp and automatically generate commlogs for patients who received an email.<br>Not included in the eServices Bundle. |
| **eServices Bundle** | $165/month/location | month <br> to <br> month | See [eServices Bundle](/content/site/eservicesbundle.html)<br>Get the eServices below for one discounted price per month, per location. <br>Includes Integrated Texting access fee (additional per outgoing text message fees apply). Bundle price also includes Landline Texting option in the United States. |
| eClipboard | $45/month/location | month <br> to <br> month | See [eClipboard](/content/site/eclipboard.html) |
| OCR for eClipboard | $20/month/location | month<br> to<br> month | Optical Character Recognition (OCR) automatically transcibes insurance card information onto [Digital Forms](/content/site/featuredigitalforms.html).<br> Requires [eClipboard 25](/content/site/eclipboard.html) or [eClipboard Web](/content/site/eclipboardwebsees.html). |
| eConfirmations | $25/month/location<br>$40/month/location using Landline Texting | month <br> to <br> month | See [eConfirmations](/content/site/ereminders.html#econfirmations/index.html)<br>Includes Integrated Texting access (additional per message fee) and Arrivals. |
| eReminders | Free for customers on support | N/A | See [eReminders](/content/site/ereminders.html#ereminders/index.html) |
| General Messages | Free for customers on support | N/A | See [General Messages](/content/site/ereminders.html#general/index.html) |
| Automated Thank-You | Free for customers on support | N/A | See [Automated Thank-Yous](/content/site/ereminders.html#thankyou/index.html) |
| Integrated Texting | Assigned Number Texting Access Fee: <br>- USA, Puerto Rico, Canada: $5/month/location<br>- International users: See [Integrated Texting International Fees](/content/site/textintegratedfees.html). <br>-or- <br>Landline Number Texting Access Fee:<br>- USA, Canada: $20/month/location<br>-plus-<br>Additional per outgoing message fee:<br>- USA: $0.04/message<br>- Puerto Rico: $0.09/message<br>- Canada: $0.05/message<br>- International: See [Integrated Texting International Fees](/content/site/textintegratedfees.html). <br>Messages that exceed 160 characters are charged an additional fee. See [Texting FAQ](/content/site/textmsgfaq.html) for details. <br>Unlimited incoming messages at no cost. | month <br> to <br> month | See [Integrated Texting](/content/site/textintegrated.html)<br>See [Register with Carriers](/content/site/0_eservicessignup.html#textregister/index.html) |
| Secure Email | $30/month/location | month <br> to <br> month | See [Secure Email](/content/site/secureemail.html) |
| ODMobile (Formerly Open Dental Mobile)/ Mobile Web | $35/month/location | month <br> to <br> month | See [ODMobile](/content/site/mobileapp.html)<br>ODMobile replaces [Mobile Web](/content/site/mobileweb.html) and includes new features such as 2-way texting. |
| Patient Portal | Free for customers on support | N/A | See [Patient Portal](/content/site/patientportal.html) |
| Payment Portal | Free for customers on support | N/A | See [Payment Portal](/content/site/paymentportal.html) |
| Message-to-Pay | Free for customers on support | N/A | See [Message-to-Pay](/content/site/messagetopay.html) |
| Web Forms | Free for customers on support | N/A | See [Web Forms](/content/site/webforms.html) |
| Web Sched Recall | $75/month/location | month <br> to <br> month | See [Web Sched Recall](/content/site/websched.html#recall/index.html) |
| Web Sched New Patient<br> &<br> Web Sched Existing Patient | $75/month/location | month <br> to <br> month | See [Web Sched New Patient and Existing Patient](/content/site/websched.html#newpat/index.html) |
| Web Sched ASAP | $20/month/location <br> Free for customers using Web Sched Recall | month <br> to <br> month | See [Web Sched ASAP](/content/site/websched.html#asap/index.html) |
| **[Electronic Prescriptions](/content/site/electronicrx.html)** | **DoseSpot eRx**<br>Estimated annual charge for DoseSpot eRx with EPCS, per provider: $684 | $57/month/prescribing provider <br>- Includes EPCS and Identity Proofing.<br>$49/month/prescribing provider <br>- Includes Identity Proofing<br>**Note**: DoseSpot eRx charges are per provider regardless of number of locations. | month <br> to <br> month | See [DoseSpot](/content/site/dosespot.html)<br>DSO members may be eligible for a discount. Contact our team at [eRx@opendental.com](mailto:eRx@opendental.com) for details. |
| **Ensora eRx**<br>Estimated annual charge for Ensora eRx Basic with EPCS, per provider: $503<br>Estimated annual charge for Ensora eRx Comprehensive with EPCS, per provider: $695 | **Ensora eRx Basic**:<br>$29/month/prescribing provider <br>**Ensora eRx Comprehensive**: <br>$45/month/prescribing provider <br>**Identity Proofing**: <br>$45 one-time fee per prescribing provider <br>**EPCS Providers**: <br>$155 annual fee for EPCS providers, per prescribing provider <br>**Note**: Monthly Ensora eRx charges are per provider per database. | month <br> to <br> month | See [Ensora eRx](/content/site/newcropfeature.html) |
| **AI Image Analysis** | $149/month/location | N/A | See [BetterDiagnostics](/content/site/betterdiagnostics.html) |
| **[Training](/content/site/training.html)** | Webinars | Free | N/A | See [Webinars](/content/site/webinars.html) |
| Online Training | $80/hour | N/A | Available to customers on support. Contact us to schedule. |
| Post-Conversion Setup | Typically included in cost of conversion. <br>$160 for a 2-hour session if scheduled more than 30 days after the final conversion. | N/A |  |
| Blank Database Setup | $100/session. | N/A |  |
| On-Site Training | $4,325 /one day/per trainer<br> Each additional consecutive day: $1,325 /per trainer | N/A | Fee listed is the average estimate for an On-Site Training in the US. Fee may vary depending on location. |
| **Sheet Design Service**<br> Let us convert your paper forms to sheets. | $55/hour | N/A | See [Custom Sheets](https://opendentalsoft.com:1943/ODCustomSheetForm/CustomSheetForm.aspx) |
| **Custom Queries** | Submit a custom query request using our [Query Request Form](/content/site/queryrequest.html). <br>Query requests are quoted before work is started based on a rate of $110/hour.<br>To expedite a query will cost double at a rate of $220/hour. | N/A |  |

## Additional Support

|     |     |     |     |
| --- | --- | --- | --- |
| **Service Description** | **Fees** | **Contract** | **Details** |
| **Replication Support** | $100/hour | N/A | See [Replication](/content/site/replication.html) |
| **Planned After-Hours Support Appointments**<br>If you are on support but need assistance at a specified time outside of regular support hours, we can schedule an after-hours appointment. | $100/hour | N/A |  |
| **Incident Support**<br> If you are no longer on a support contract, we sometimes provide support for an isolated incident. | $150 for the first half hour per incident and $50 for each subsequent half hour for the same incident. | N/A |  |

## Discounts

|     |     |     |     |
| --- | --- | --- | --- |
| Discounts are only available for software support fees and are relative to the number of offices on support (physical locations where dentistry is performed) as of the current month: |
| **Volume** | 4 - 9 offices | $169/month/office or location | Reduced to $149/month/office after an office is on support for 12 consecutive months. |
| 10+ offices | Call us and ask for Management |  |
| **Pre-Pay** | 6 months | 5% |  |
| 1 year | 10% |
| 2-3 years | 15% |

Details:

- If you would like to speak with a current Open Dental user prior to purchasing Open Dental, please contact us for a [Reference](/content/site/references.html).

- Users must call to [Cancel](/content/site/cancel.html).

- Support fees come with a 90 day money-back guarantee. The office must stop using the software in order to receive a refund.
- eServices come with a 90 day money-back guarantee. The office must stop using the eService being refunded. Outgoing text message fees are not refundable.

- If you stop support, then resume at a later date, any discounts earned while on support will be lost and the published support fee will apply.
- Sales tax, if applicable, is not included in listed fees.
- Any variations from our pricing must be in writing.
- All other service work that Open Dental performs, (including but not limited to Open Dental Cloud, Conversions, Query Writing, Sheet Design, Replication Support, Incident Support, and Training), is non-refundable when the work has already been performed. Integrated third party services that Open Dental bills the customer for, such as eRx, are also non-refundable.
- Integrated Texting and eRx can still be utilized even if the office cancels support. In these cases, we will only provide support limited to the service(s) still in use.
- Support is required when signing up for, scheduling, or purchasing any of the additional services listed above. For all services (except Integrated Texting and eRx) you must remain on support while using the service.

### Sales Tax

See [Sales Tax for Open Dental](/content/site/salestaxsoftware.html).

### Q & A

**Question:** I am using Open Dental at multiple treatment locations but using just one database (or remoting to one location to enter data). Do I have to pay a monthly support fee for each location/office?

**Answer:** Yes. Our policy clearly states that fees are per location/office.

**Question:** Do Software Support fees ever increase, and how often?

**Answer:** Small fee increases happen every few years to keep up with wages for our staff and other inflation-related cost increases so that we can remain in business. Fee increases from the original 2003 prices of $139 (first year) and $99 (13th month onward) have happened in 2008, 2015, 2018, 2022 and now 2026. Open Dental is committed to keeping prices low. The 2003 prices adjusted for inflation as of December, 2025 would be $247 and $176 (respectively, source ( [https://www.usinflationcalculator.com/](https://www.usinflationcalculator.com/)). The new (2026) prices are about 19% and 15% (respectively) less than they were in 2003, adjusted for inflation. We will probably continue to change prices every 3-5 years, but try to keep the price increases below inflation so that the real price continues to drop slowly over time.